How we collect, use, and look after your information.
Last updated 8 October 2026 (version 2026-10-08).
This Privacy Policy explains how ELi (Everybody Lock In) collects, uses, shares and protects your personal information when you use the ELi app, the coach dashboard and everybodylockin.com (together, "ELi"). ELi is operated by Everybody Lock In Pty Ltd (ACN 700 270 202, ABN 93 700 270 202), an Australian company ("we", "us"). We are the controller of your personal information.
Account information. Your name, email address and password (stored only as a secure hash), and your date of birth, which we use to confirm you are at least 16. If you start a checkout on our website but don't finish it, we delete the date of birth you gave within 2 days.
Profile information you choose to add. Gender, height, weight, city, country, gym, experience level, bio, Instagram handle, website, profile photo and photo gallery, units preference and training goals.
Training data. Workouts you complete, scores, times, weights, divisions, personal records, benchmarks, lift 1RMs, call outs and your workout history.
Nutrition. Foods you log, barcodes you scan, saved meals, calorie and macro totals and nutrition goals.
Habits, diary and wellness. Habits and check-ins, training diary entries (for example sleep, soreness, energy, mood, stress, motivation and readiness ratings, and notes), recovery activities and weekly reflections. Some of this may be health information.
Community content. Posts, photos and videos you share, comments, reactions (likes, hearts and shakas), follows and direct messages.
Purchases and membership. Your membership plan, status and renewal date, programs you buy, and the identifiers Stripe gives us for your customer account, subscription and payments. We never see or store your full card details. Stripe processes them.
Records of your choices. When you agreed to our Terms and acknowledged this policy (and which versions), whether you asked for your membership to start immediately, your AI features setting, your "Share wellness with coach" setting, your notification settings and, if you join our email list, when and how you agreed to marketing email.
Reports and moderation. If you report content or an account, or someone reports yours, we keep the report, the reason and a copy of the reported content as evidence for review.
Device and technical information. Push notification tokens, app version, device type and operating system, error reports and basic usage events (for example sign-ins and logged workouts), and IP addresses and request logs that we use for security, abuse prevention and rate limiting.
Website. When you are signed in we use essential cookies (or, in the coach dashboard, browser storage) to keep you logged in. We do not use advertising or analytics cookies. Our website loads fonts from Google Fonts, which means your browser sends your IP address to Google when a page loads.
We do not use your information to track you across other companies' apps or websites, we do not sell it, and we do not show ads.
We use your information to:
You choose whether to log diary, wellness, nutrition and body measurements. Where that information counts as health information, we process it with your consent, which you give by choosing to record it. You can withdraw that consent at any time by deleting the entries or your account.
ELi can use AI provided by OpenAI, a third-party AI provider, to estimate calories and macros for foods you search for that are not in our food database. This is off unless you turn it on in the app (Settings, AI features).
If you turn it on, we send OpenAI only the food name you typed. We do not send your name, email, account details or training data. OpenAI processes this to return the result to us and, under its API terms, does not use it to train its models.
AI features are optional and ELi works without them. You can turn them off at any time; from then on we stop sending your information to OpenAI. AI-generated content can be wrong and is not medical, health or nutrition advice.
Other members. Your name, profile photo and profile details, scores on shared workouts, posts, comments and reactions can be seen by other ELi members. Messages are visible to the people in the conversation. Members you block can't see your profile, posts or scores.
Coaches. ELi coaches can see your profile, training and scores so they can coach you. Your training diary, habits and nutrition stay private unless you turn on "Share wellness with coach" in Settings, which you can turn off at any time.
Service providers. We share information with these providers only so they can run parts of ELi for us, under contracts that require them to protect it:
Legal reasons. We may disclose information if the law requires it, to protect the safety of any person, to respond to fraud or abuse, or as part of a sale or restructure of our business (in which case this policy continues to apply).
We are based in Australia, and our providers store and process information in other countries, including the United States and the European Union. When information leaves Australia, the European Economic Area or the United Kingdom, we rely on our providers' contractual commitments (such as the European Commission's Standard Contractual Clauses and equivalent UK terms) and take reasonable steps so it is protected to a standard comparable to the Australian Privacy Principles.
You can delete your account at any time in the app (Settings, then Delete Account) or after logging in to your account on our website. You don't need an active membership to do this. Deleting your account cancels any active membership and permanently removes your profile, training data, habits, diary, nutrition logs, posts, comments, messages you sent and photos and videos you uploaded. We keep only the records described in section 6.
You can ask us to access, correct, export or delete your personal information, and you can change or delete much of it yourself in the app. You can withdraw any consent (AI features, marketing email, sharing wellness with your coach, notifications) at any time without affecting what was done before.
If you are in the EU, EEA or UK you also have the right to object to or restrict our processing, and to data portability. You can complain to your local data protection authority (in the UK, the Information Commissioner's Office). In Australia you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) if you are not satisfied with our response.
To make a request, email hello@everybodylockin.com from the address on your account. We may need to confirm your identity, and we aim to respond within 30 days.
We only send marketing email if you joined our email list and agreed to it. Every marketing email has an unsubscribe link, and once you unsubscribe we stop. Emails needed for your account (sign-in codes, receipts, important changes) are not marketing and are still sent.
ELi is for people aged 16 and over. We ask for your date of birth and do not knowingly collect information from anyone under 16. If you believe someone under 16 is using ELi, contact us and we will delete their account.
We protect your information with measures including encrypted connections (HTTPS), hashed passwords, access controls that limit who can see what, and regular security reviews. No system is perfectly secure, so please use a strong password and tell us straight away if you think your account has been compromised.
We will update this policy when our practices change. We will change the "Last updated" date and, for significant changes, tell you in the app or by email.
Questions or requests about your privacy: hello@everybodylockin.com. Everybody Lock In Pty Ltd, ABN 93 700 270 202.